I had a decent experience when using my customer service vouchers last weekend. I had to use them or lose them, which I didn’t like, but aside from that this experience wasn’t so bad. We were wondering about our first flight, because it was delayed, but so was our connecting flight. If our connecting flight hadn’t been late we would have missed our connection, but it wasn’t so it worked out. This could have been just like last time though. I will do my best to avoid NWA because this type of thing seems to be regular.
I asked Sunday and am waiting for a response. I’m willing to try just about anything. This is an outsourcing service for small tasks (less than 20 min). Anything bigger would be considered a project and would cost more, but I got 15 tasks a month for $29. There is a week trial period, with 4 free tasks. It is for more basic tasks, like ordering things online, setting appointments, etc. I am still testing the product, but the idea is great. I might end up with GetFriday, which is a charge per hour service and is more expensive, but I bet it is better too. Use my name as a referral for Ask Sunday if you sign up, and I’ll get points. Ask Sunday I will update this post when I decide.
I have been waiting so long for this. Drop.io
This site is a free site that lets you upload documents and it faxes them for you. What a great tool!
Dear Mr. XXXXX,
RE: Case Number XXXXX
We are in receipt of your most recent email.
Your additional comments are well received. There have been a number of
communications exchanged between our company and you. If we have not
sufficiently expressed our deep disappointment for your experience, I
wish to do so at this time. On behalf of all the employees at Northwest
Airlines, I apologize for the difficulties you encountered last year.
I am also sorry that you may be unable to redeem your vouchers prior to
their expiration. However, we must again respectfully decline your
request that they be replaced. It is always difficult to reach an
impasse with a customer. However, we consider this matter closed at
this time. No further responses will be sent.
Mr. XXXXX, please be assured we are making every effort to provide
the excellent service all of our customers expect and deserve. We would
welcome the opportunity to regain your approval by serving your future
travel needs.
Sincerely,
Charlotte Opland
Supervisor, Customer Care
Northwest/KLM Airlines
(more…)
Music loses the quality that makes it what it is when it is not at is full studio quality. Whenever I hear a song I don’t know on the radio on speakers at work that are muffled because they are low volume and low quality I usually don’t like it. Sometimes I hear it for its full quality on Pandora radio, and I actually like the song.
This site is cool, it gives you a heads up on customer service and what to expect from products and companies. It is just trying to check it before you make a decision to go through with a service or product that is tough.
Now that we have broad access to the internet I don’t see why, other than security, that we couldn’t have individuals vote for laws.
They don’t even have any human customer service reps. You get a voice mail, or a reference to e-mail and an address. They delayed our flight and we had to stay overnight in another city. This was a serious inconvenience. The only reason I would use this airline again is for the voucher. Even this I am skeptical about. I have gotten nothing but negative feedback from them, and when I was talking to a supervisor, she wouldn’t connect me to her supervisor, she wouldn’t even give me her employee id number or last name so I could reference her. Her name is Lin from Minneapolis. This is probably in her job description, but this is silly. She tried to get me to hang up so I wouldn’t giver her a bad review on the survey afterward. I wish more people knew about the customer service issues for them. I can’t even say I have recommendations, because this type of customer service is obviously intentional. the upper management must be seriously flawed to institute this type of service for the customers that are paying their wage. Eventually the word will get out and people will learn not to fly NWA.
If movies were released online when they were released in theaters they would make a ton more money, because people want to see them at home, and they will watch a crappy free copy of it to do so. If the producers would make an HD compatible version of the movie, or even a standard version they would sell like hotcakes. The people that really didn’t want to pay still wouldn’t, and they would still get a crappy version. The people that just want to watch it right now and at home would be paying. Of course there would be some way of pirating this, but Netflix is already providing this service so obviously they have either figured it out or are willing to take the risk.
I don’t know if it is just me but OV guide’s Google search function wasn’t working earlier, and I am wondering if it is because google doesn’t approve. Maybe another case of Google afraid of being sued for what someone else is using their services for.
Although this idea does put you further into debt, in one sense, it does save you from higher interest rates and gives you tax benefits as well as lifetime benefits. Going back to school, for say a masters degree would help to alleviate credit card debt through the access to student loans, grants, and schlarships. Depending on where you go, if you go in state it can be pretty cheap. Any tuition is tax deductable and so is the interest on the student loans you would be paying on later. Also, any current student loans would be interest free deferred so this would delay the payment of these. The access to student loans from masters school would enable the debt relief candidate to pay off credit cards with the low interest student loan money, while increasing their tax advantages and getting them a higher education which in and of itself would probably net the individual higher earning capacity. Of course there would be more debt on the back end but it is low interest and not due to be paid until after the schooling is over, which could be 3 years. Even if this whole plan is just to save money on taxes and lower your interest rates it is worthwhile because ordinary credit card interest is not deductable.
Just like its citizens, the US government spends more than it makes. The tax refund that will be coming this spring is an “advance” of the 2008 tax credit we will recieve. So basically the government is putting this burden on the 2008 tax revenue, or in other words, the next president. This is typical of a nation in debt and it doesn’t convey a good message to the already struggling country. Of course no one will say no to getting a $600 check in the mail. But it doesn’t mean that they can afford to say no either. There is something seriously wrong with our domestic policy and our economy and pushing ourselves further into debt will not solve it. Warren Buffet recently wrote an article about the trade deficit and how this will continue to worsen our economy because we are giving away our money.
The way the tax code is written is supposed to cater to a certain class of people, either the poor or the family, or those with children. It is nicer to the very poor or the middle class. If you are found somewhere in between there, you’re probably getting screwed. So in the tax code being descriptive it becomes prescriptive. In this way - if you live how the tax code wants you to, it is cheaper and your life becomes easier as far as paying taxes go. The tax code tells you: Either be poor and have kids, or make just enough money to stay under the limits of the following deductions and credits: Have as many kids as you possibly can and send them to daycare and even adopt while you’re at it. Own a home with a loan on it and have a lot of medical expenses. Go to school forever and take out as much in loans while you are there. Give away as much as you can to charity - but keep track. Have a massive catastrophe happen to you also. Contribute to a retirement plan. Make your house more energy efficient and drive a hybrid. But just make sure you don’t make too much money. Because all of this starts to fade away if you do.
I’m available to prepare individual 1040 tax returns in Omaha, NE. Call 612-1841.
I know this seems silly but Seth Godin was talking on an audio clip with Timothy Ferris about the fact that if you aren’t in the top ten results on Google you don’t exist. This seems to be true so the whole point of this post is to try and lure the Google spider. Here Spidey Spidey….. crawl this. So I’m pretty sure that by dropping Business and other Marketing keywords sporadically through my post maybe I’ll get more Search Engine results. I’m bolding and italicizing so that it’ll be obvious to the human reader. So now maybe I’ll blab. Interest Rates are headed down again. I think I might do a Home Loan Refinance because It would drop my payment by about $150 and raise my principal payoff on the Amortization Schedule.
I’m pondering an MBA just for the heck of it. I’m currently headed into 1040 season. By the way I’m currently listening to Pandora which is an online radio program that is pretty cool. It lets you pick and choose between your preferred Music types. I promise I won’t go out of my way to do this in the future. This is just a test. Maybe I should talk more about Search Engine Optimization. Thats what I’m trying to accomplish through manipulation of Google’s Algorithm. Maybe they’ll punish me for trying to show just how silly they way to get to the top of the Google search is. Also that they control most of the way people see the Internet. Ok, I think I’m done now but maybe I have made my point. Best Buy, computers, ipod, nano, blog, post, opinion, rant, marketing, mba, economy, electronics, housing market, consumer, lcd, plasma, blu ray.
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Isn’t the only reason I left but seriously. There was a form to request a label for a manilla Folder. An alternative: an e-mail to the label maker. Or since the time it takes to fill out the form the label could be made just make it. No hard feelings though. Thanks for the opportunity.
Seth Godin talks about charging for online movies and how the convenience of paying outweighs pirating. I fully agree and have been thinking this for a while now. I think the threshold is higher than $.50. I think we could start as High as $1.99 and get the same effect. Who would pay $.50 and not $.99 or even $1.99? I was thinking of this concept when considering selling an idea. If you could get a million people to spend $1.99, that is a huge profit and a very low cost. With the low cost of online media like Seth was speaking of, it is cheaper and easier to just buy than to pirate. I mean $.99 an album or book, not a song or a chapter. Charging per song is just another way of getting more money out of people, unless the songs are cheaper on average than in the store.
It has been way too long since I posted. I did have a broken ankle though, which explains why I had so much time to write all of those. So this time it is about Fox.com on demand. I’m not praising their idea of on demand though. Instead of TBS, which provided a perfect quality product with commercials, Fox provides a product which has predictable glitches. about every 30-45 seconds you can count on it stopping and skipping a few seconds. And no its not my connection. I’ve repeatedly tried the same part over again and its not just one episode. Every Family Guy episode I have watched has done it. Also TBS’s on demand is actually on Cox cable, so it has to be better. I know why they do it. they don’t want people to substitute the watching of that to not buying dvds. Of course if I wanted to pay another 10 bucks a month I could have DVR and wouldn’t have to worry about any of this. Then my cable bill would be $115 instead. That is a freakin lot of money. Maybe I’ll drop down to the lower tier of internet, a modest 1.5GBit connection instead of 7.
Thank you TBS for the movie last night. It was Hitch. What I thought was interesting was that it had been edited specifically for on demand. It wasn’t the same movie as they would use for their tv spot, with the same commercials. No, it was specifically sponsored at the beginning and had very short commercials spread throughout. I can tell you that there is a new show on TBS that they were promoting, even though I did my best to fast forward through it, it almost took more effort to fast forward than to just watch it. This is the type of thinking that tv stations are going to have to adopt because with DVR and TIVO, long commercial breaks are just blips on a fast forward screen. The commercials should be no longer than 20-30 seconds so that it is harder to try and fast forward through them than just to watch them. Who will watch commercials when they don’t have to unless they are superbowl commercials or the cavemen from Geico?
