Sean’s Rant

Dear Mr. XXXXX,

RE: Case Number XXXXX

We are in receipt of your most recent email.

Your additional comments are well received. There have been a number of
communications exchanged between our company and you. If we have not
sufficiently expressed our deep disappointment for your experience, I
wish to do so at this time. On behalf of all the employees at Northwest
Airlines, I apologize for the difficulties you encountered last year.

I am also sorry that you may be unable to redeem your vouchers prior to
their expiration. However, we must again respectfully decline your
request that they be replaced. It is always difficult to reach an
impasse with a customer. However, we consider this matter closed at
this time. No further responses will be sent.

Mr. XXXXX, please be assured we are making every effort to provide
the excellent service all of our customers expect and deserve. We would
welcome the opportunity to regain your approval by serving your future
travel needs.

Sincerely,

Charlotte Opland
Supervisor, Customer Care
Northwest/KLM Airlines

Music loses the quality that makes it what it is when it is not at is full studio quality. Whenever I hear a song I don’t know on the radio on speakers at work that are muffled because they are low volume and low quality I usually don’t like it. Sometimes I hear it for its full quality on Pandora radio, and I actually like the song.

This site is cool, it gives you a heads up on customer service and what to expect from products and companies. It is just trying to check it before you make a decision to go through with a service or product that is tough.

Now that we have broad access to the internet I don’t see why, other than security, that we couldn’t have individuals vote for laws.

They don’t even have any human customer service reps. You get a voice mail, or a reference to e-mail and an address. They delayed our flight and we had to stay overnight in another city. This was a serious inconvenience. The only reason I would use this airline again is for the voucher. Even this I am skeptical about. I have gotten nothing but negative feedback from them, and when I was talking to a supervisor, she wouldn’t connect me to her supervisor, she wouldn’t even give me her employee id number or last name so I could reference her. Her name is Lin from Minneapolis. This is probably in her job description, but this is silly. She tried to get me to hang up so I wouldn’t giver her a bad review on the survey afterward. I wish more people knew about the customer service issues for them. I can’t even say I have recommendations, because this type of customer service is obviously intentional. the upper management must be seriously flawed to institute this type of service for the customers that are paying their wage. Eventually the word will get out and people will learn not to fly NWA.