Sean’s Rant

Low priced products make money fall out of pockets like there is a hole in them. It doesn’t take a lot of thought to spend $5 on something. In other respects too, in certain industries it is easy to make a decision about something. Like the Sprint instinct. It was $129. Or the new iPhone at $199. When the price is easy the purchase is even easier.

So, beginning with my post earlier, I hypothesized about the state of Grooveshark. I got a lightning fast response from Ben in user relations. Through our later dialogues via my posts, his comments, and email I am thoroughly convinced that they care about what their users think. The company site says that they have 40 employees. Google Analytics tells me that 30 unique visitors visited my site today from Gainesville, FL (the Grooveshark HQ). So 3/4 of their staff visited my site today. How cool is that? Thanks to Grooveshark, Analytics, Download Squad, Cool user relations staff for a very interesting dialogue adding some spice to my day today! I have provided the whole story below for those interested (I’m looking your way Gainesville…..)

Here are my comments on the GSlite service so far, per your request - and I’m going to get real nit-picky and specific. These are not meant to be jabs in the least bit, but suggestions.

I was checking Analytics and saw Florida had the highest visits and looked to see that the city of Gainesville were all of them, which I thought was curious, because like I said earlier, New York, California, and Texas have been maintaining the top 3 slots (and still are minus the Gainesville Phenomenon). I checked into it and sure enough, Grooveshark’s HQ is in Gainesville, FL. You guys must be on the freaking ball with someone doing searches for Grooveshark to improve the service. i got a comment on the post I had almost immediately from the Grooveshark staff. Way to go! This is the most proactive I have seen a startup company be yet. So far I am liking the service, I am still getting used to the Pandora transition though. How fast will you guys pick up on this posting???

Seth,

Did you contact Air Canada directly about this?

Just wondering if you had accepted my challenge?

Seth Godin had a comment about restaurant service.

Seth,

I really like your blog. it is interesting, has varied topics and has a lot of recent information.

I challange you. Every time you make a company specific complaint, that you must have tried to tell a decision maker at the company before blogging about it.